Though our operations can affect your day-to-day life, navigating county government can be confusing. After considering the input you provided through our online survey, we’ve made a few changes to our website that will help connect you to the information and services you need.
First, we streamlined our Help page to more clearly direct you to useful information. From here, you can search the site, browse frequently asked questions, locate a county building and find department contact info, among other things.
Second, we launched a customer service request form you can use when the other options come up empty. After completing a short questionnaire and providing any additional details, your request will be forwarded to the appropriate department and reviewed within three business days. Easy peasy!
Have you ever spent an hour or two you’ll never get back trying to find information on our website, which may or may not have ended with you throwing your hands up in frustration?
We know. Well, anecdotally, anyway.
Now, we want to figure out and quantify exactly what information you need and how we can help you find it more easily. You can let us know by taking a short survey (five to 10 minutes, tops), which is online at http://bit.ly/MCWebsiteSurvey. The 11-question survey asks for feedback on your experience using the website, including what info you’re typically looking for, how easy it is to find and understand that information, how easy it is to a submit a service request or concern, etc.
The survey will be open through Monday, Nov. 12. Once we’ve collected and analyzed the responses, we’ll use it to remap and reorganize the information on our current website, as well as to help us develop a user-friendly customer service tool. We’ll also take the feedback into account when redesigning the site, though that’s not slated to happen until late next year.
When you take the survey, don’t be afraid to be brutally honest — we can take it, we promise. As a local government funded by taxpayers, we work for you, and we want to do so as efficiently as we can. Thanks in advance for helping us do that.